Grove Case Replacement Program
If you break your case for any reason while under the six-month warranty we will offer you a 50% discount on a new replacement.
**TERMS: Limited to identical product.
Limited to duration of original 6 month warranty.
Only usable once.
Deal not valid if we are no longer in production of the product **
We guarantee our product for a six-month period from the day it ships.
Please be aware that bamboo being a natural material and finished with natural oil/wax will distress and change over time. You can expect your case to wear similar to fine hand-rubbed furniture.
We do not cover damage from abuse, exposure to moisture, extreme temperatures, and impacts (such as dropping your phone).
The case MAY NOT SURVIVE AN IMPACT FROM DROPPING THE PHONE.
The case is designed to protect your phone from normal wear and tear.
Custom / Monogram Orders
We cannot refund custom / monogram orders unless due to manufacturer’s defect.
Due to variations in monitor/screen settings and bamboo being a natural material with random variation, we cannot guarantee a color match with images on the website.
Laser engraving on bamboo is an unpredictable process and engraved darkness may differ from images. Color discrepancy does not warrant a valid return.
All exchanges will be made only with the identical product ordered.
Offers for replacements or discounted replacements are only valid when the exact product is still in production and not discontinued or out-of-stock. At any time, Grove reserves the right to place products out-of-stock or to discontinue them indefinitely.
Warranty is only valid with the original purchaser with a valid order# and matching email address. For example: if you buy from a third party on eBay all warranties are void.
Warranty is only valid for one month due to experimental nature of projects. Refunds only- no replacements. If you are unhappy with this warranty please contact us before the month is up and we will fully refund you.
Damage to Non-Grove Devices
Grove is not responsible for damage of any type to hardware or devices not made by Grove, such as smartphones or tablets used with Grove products. Our warranty excludes, without limitation, any scratching or surface damage to any non-Grove product. Additionally, Grove is not responsible for any costs of replacing personal property or costs of recovering or reproducing any program or data stored in a device used with or carried in a Grove product.