Frequently Asked Questions

iPad Case

Grove's authentic bamboo iPad case.

• › Which iPads work with your case?
• › Does it fold into a stand for viewing mode like the Apple Smart Cover?
• › Are Grove cases drop proof?
• › What is the Grove Case Replacement Program?
• › Can I use 3rd party headphones/docks with your case?

iPhone 4/4S

The original Grove product: the bamboo iPhone 4 case.

• › Are Grove cases drop proof?
• › What is the Grove Case Replacement Program?
• › Can I use 3rd party headphones/docks with your case?
• › What is the finish you use on the cases?
• › How will my case wear over time?

Returns and Refunds

Hassle free returns & refunds.

• › What is the Grove Case Replacement Program?
• › What is your return policy?
• › Is the cover removable?
• › Can I just get a replacement for the top or bottom?

Shipping and Orders

Shipping and order related questions.

• › Do you ship worldwide? How much does it cost?
• › I live in Portland. Can I just come by and pick up my purchase and avoid the shipping charge?
• › What forms of payment do you accept?
• › Do you charge us when we order or when the product is shipped?
• › Can I make changes to my order after it has already been placed?

General

General questions about Grove and Grove products.

• › Are Grove cases drop proof?
• › What kind of bamboo do you use?
• › Can I use 3rd party headphones/docks with your case?
• › How can I customize my case?
• › What is the finish you use on the cases?

Leather Backs

• › How can I maintain/shine up the leather?
• › When will custom be available and how much will it cost?
• › Do you send out products for review?
• › Will it protect my iPhone?
• › How do I apply the leather backs?

Bamboo Backs

Our fun new Bamboo Backs for MacBooks!

• › How does the Bamboo Back attach to the MacBook?
• › How do I apply the Bamboo Backs?
• › How long until my MacBook Bamboo Back ships?
• › What MacBooks do the Bamboo Backs work on?
• › Do you send out products for review?

Wool Felt Sleeve

• › Which versions of iPads does your sleeve work with?
• › Does the sleeve work with an Apple Smart Cover?
• › What material is on the inside of the sleeve and will it damage my iPad?
• › Do you guarantee against drops?
• › Do you offer laser engraving on the sleeve?