General | Grove

Are Grove cases drop proof?

We want to be honest with you about our product so you can make the best decision for yourself. =) No, Grove cases are not 100% drop proof. Being made of natural materials, your case ...

How will my case wear over time?

You can expect the case to wear gracefully like fine, hand-oiled furniture. The oils from your hand will polish your case as a result of the natural oil and wax finish. If you want ...

Can I use 3rd party headphones/docks with your case?

In general probably not. Our headphone hole diameter is approximately .3 inches and will easily fit the apple headphones. If you would like to use larger headphones you can simply use an adapter which can ...

What kind of bamboo do you use?

100% solid Moso bamboo. Dont worry, this is not the bamboo that pandas eat.

What is the finish you use on the cases?

We hand rub 4 coats of our custom natural oil/wax blend with 8 hours between coats. This brings out the luster of the grain and also enables you to feel the natural material for what ...

How can I customize my case?

Please follow the instructions on the individual products custom product page where you will find detailed instructions and templates.

Do you offer a screen protector?

Sorry we do not offer a screen protector. Check out more information about screen protectors here.

Can I order a past customer's custom art case?

Sorry, Grove can not offer a past customer's design for re-sale, unless you receive written permission from them. Thanks for your understanding!

Do you send out products for review?

Sometimes! Please fill out our "Review product request" form at our support page and we will add you to our list of potential review sites. Thank you for your interest!

What can I not get custom laser engraved?

We cannot laser engrave anything that violates trademark or copyright law. This means no company logos (unless it is your own company), sports teams, college logos, and other people's art to name a few. ...

How and where are grove products made?

All grove products are made in Portland, Oregon in Grove facilities by us. We use high tech machinery combined with a lot of old fashioned hand work.

Will you be making bamboo cases for other cellphones and devices?

I'm sorry, but we have no plans of developing cases for other phones at this time. Please follow us on twitter @grovemade or facebook for updates.

What other products will you come up with?

What other products will you come up with? We are constantly developing new products. After the iPhone 4 and iPad we have a few in mind that will be accessible to anyone. Please join ...

Payment 1000 Approved Error

If you're getting this message, it means your credit card has been declined. We know, the wording is a little confusing for an error : ) We've taken it up with Shopify to make a ...

Why can't I order a custom or monogrammed case?

I'm so sorry for the inconvenience, but our custom and monogramming options are discontinued indefinitely while we rebuild our custom fulfillment system. Thank you for your understanding!

Do you offer gift certificates?

Yes we do! Give the gift of here! Grove

Frequently Asked Questions