Grove Case Replacement Program
If you break your case for any reason at any time we will give you a 50% discount on a replacement. =) To redeem please send us an email firstname.lastname@example.org with a photograph of your break and a brief description of what happened.
Read our Happiness Policy here.
We guarantee our product for a six month period from the day it ships.
Please be aware that the bamboo being a natural material and finished with natural oil/wax will distress/change over time. You can expect your case to wear similar to fine, hand-oiled furniture.
We do not cover damage from abuse, exposure to moisture, extreme temperatures, cracking from screen protector use, improper installation, and impacts (such as dropping your phone).
The case MAY NOT SURVIVE AN IMPACT FROM DROPPING THE PHONE.
The case is designed to protect your phone from normal wear and tear. We do have a Case Replacement Program- please see details.
We cannot refund custom orders for reasons other than manufacturer’s defect.
Due to variations in monitor/screen settings and bamboo and leather being natural materials with random variation, we cannot guarantee a color match with images on the website.
Laser engraving on bamboo and leather is an unpredictable process and engraved darkness/contrast may differ from images. Color discrepancy does not warrant a valid return.
All exchanges will be made only with the identical product ordered.
Warranty is only valid with the original purchaser with a valid order# and matching email address. For example: if you buy from a 3rd party on eBay or from a reseller all warranties are void.
Warranty is only valid for one month due to experimental nature of projects. Refunds only- no replacements. If you are unhappy with this warranty please contact us before the month is up and we will fully refund you.